You can make a purchase as a guest customer or as a registered customer, so it is perfectly possible to place an order without having created an account.
👍🏽 However, we advise you to do so. This will allow you to easily access your history, track your current orders and edit your personal information.
Here ! And exclusively here! You are in the right place. 🤍
Once your order has been validated, we cannot modify or cancel it.
If your clothes are not suitable, you have 14 days after receipt to return your order.
To be notified when it is back in stock, click on “Create an alert” and enter your email address. You will receive an email as soon as it is available again! 💥
🕵️ Once your order has been shipped, you will be able to track the shipping status on the carrier's website using your transport number available in your account and in the shipping confirmation email.
You did not create an account when you ordered? Write to us on email@example.com we will share it with you :)
Today we deliver to the following countries:
France 🇫🇷, and member countries of the European Union 🇪🇺.
///In France 🇫🇷, in Belgium 🇧🇪, in the Netherlands 🇳🇱, in the UK 🏴, in Germany 🇩🇪 and Luxembourg 🇱🇺, in Portugal 🇵🇹, in Spain and Switzerland 🇨🇭. We will work to optimize this in the future!
Delivery is free from 135€ purchase 🎁 .
If your order is less than this amount, you will have the choice between the following delivery methods when validating your basket:
- Home delivery : between €6.5 and €7.5 depending on the weight of your package
- Delivery to a Relay Point : between €5.5 and €6.5 depending on the weight of your package
- Hand delivery in Bayonne: it’s free!
/// Delivery in mainland France: €5 by Colissimo at home and pick-up relay, €4.50 by Point Mondial Relay or €8 by Chronopost delivery 24 hours
Delivery in Belgium, Luxembourg and the Netherlands: €8 by Colissimo at home
Delivery to Portugal, Spain, Germany, Switzerland and the United Kingdom: €12 by Colissimo.
RETURNS & REFUNDS
New, unworn and unwashed items can be returned to us within 14 days of receipt of your order.
👤 If you have a customer account, we invite you to declare your return online.
1 - Make your request. You can register your return request on our site, in my “My account” area.
2 - You will then receive the return slip in your email box. Print it and stick it on your package.
3 - Send us your package by dropping it off at the relay point near you.
💌 If you do not have a customer account, write to us at Retour@pipou-france.fr .
Initial delivery costs are not refunded, however we will cover the return costs. Reimbursement is made within 7 days of receipt of your return (unworn, labeled).
We are happy to make exchanges if the desired size is available in stock. 🤍 Given our pre-order system, our stocks are very limited and we cannot guarantee a systematic exchange. If the size you want is no longer available, we will issue a refund.
In the meantime, enter your email address by clicking on the “Create an alert” button below the desired item of clothing so as not to miss the next pre-order! ✨
We delete unnecessary papers. 🌍 To request an exchange, credit or return, write a short email to firstname.lastname@example.org with your order number!
PRODUCT & CARE
Each garment has a composition label as well as care instructions 🍃 . We invite you to wash at low temperature, in a short cycle and to dry the clothes in the open air.