Update date: 04/06/2021

The company Pipou (as defined in Article 1 below) offers for sale ready-to-wear items and accessories for children made in France on its website www.pipou-france.fr .

In order to offer for sale, sell and deliver its products, Pipou collects personal data from users of its website.
The purpose of this privacy policy is to inform users of the means implemented to collect, consult, process and store users' personal data.
Pipou, as data controller, undertakes to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act.

This privacy policy may be modified at any time by Pipou, in particular to comply with any regulatory, jurisprudential, editorial or technical developments. The user must refer to the latest version of the latter before any navigation.

2. COLLECTION OF PERSONAL DATA

Pipou is required to collect personal data from users on the website www.pipou-france.fr . This is information about you as a natural person that you have voluntarily communicated to Pipou and which is essential for processing your order.

The personal data that may be collected are as follows:
- user account data: namely the data that the user provides when creating an account by completing the registration form (first name, last name, email address, mobile phone number, password for connecting to the customer account);
- personal data of the user when the user enters them in their customer account (date of birth and clothing size);
- transaction data: refers to the data that the user provides when making purchases. This includes information relating to orders placed and returns such as their telephone number, address, email address and information relating to their means of payment;
- exchanges made with customer service;
- data relating to navigation: designates the data that the publisher collects when the user navigates the site such as in particular the date, time of connection and/or navigation, browser type, browser language, its IP address, location data and geolocation.

Payment method data (bank card number, expiration date, authorization number, security code) are collected directly by our service provider Stripe.

3. PURPOSES OF COLLECTING PERSONAL DATA

Your personal data collected as part of the use of the site may be processed for the following purposes:

- Management of orders and deliveries

As part of the performance of our business obligations, we collect and use your personal information to manage your purchases and orders and to deliver your products.

- Management and improvement of customer relations

We use and store your personal information to update our customer files and to offer you products that may interest you.
This also helps us communicate with you about your orders, invoices or customer service complaints.

- Sending our newsletter

We collect and store your personal information for marketing purposes, including to be able to send you our newsletter, if you have subscribed to our mailing list. Please note that if you no longer wish to receive these emails, you can unsubscribe at any time by clicking on the unsubscribe link located at the bottom of the emails or by contacting us at bonjour@pipou-france.fr .

- Legal or regulatory requirement

We may be required to process your personal data in order to comply with our legal and regulatory obligations. For example, we may be required to disclose your personal data to public authorities in response to legitimate requests, including to meet national security, fraud prevention or law enforcement requirements.

Pipou does not share any personal data for commercial purposes with third parties.

The user has the option to modify his personal data and withdraw his consent at any time by logging into his customer account.

4. SERVICE PROVIDERS WITH ACCESS TO USERS’ PERSONAL DATA

The personal data collected is transmitted to Pipou's service providers, who may carry out processing on behalf of Pipou (subcontractors) and/or on their own behalf (data recipients).

The recipients of the data are:
- Stripe, payment provider,
- any police or administrative authority in the context of legal requisitions concerning the fight against fraud,
- customs services and providers in the event of delivery abroad.

Pipou’s subcontractors may have access to the data collected for:
- preparation, shipping of orders and return of products,
- improving the content of the sites,
- technical maintenance and development operations of the Pipou website, including entities that execute orders and provide web hosting, information storage, email service providers, as well as analysis and tag management services, such as Google Analytics.

For more details on these analysis services and how to opt out, please visit https://support.google.com/analytics/answer/6004245

5. USER RIGHTS OVER THEIR PERSONAL DATA

In accordance with Articles 14 to 22 of Regulation 2016/679 of 27 April 2016, any natural person using the Pipou website has the right to exercise the following rights:
- A right of access, rectification and deletion of the data collected,
- A right to object to the processing of their data,
- A right to restriction of processing,
- A right to the portability of the data collected
- May formulate directives relating to the conservation, deletion and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978.

Finally, if Pipou detects a personal data breach likely to generate a high risk for the rights and freedoms of its users, it undertakes to inform the users concerned as soon as possible.

The user can exercise all of these rights by logging into their customer area, by contacting customer service at hello@pipou-france.com or by simple mail to Pipou – Service Client 1 Place de la Chapelle – 64600 Anglet, France.

The user must attach proof of identity to their request.

In the event of no response or an unsatisfactory response, the user may contact the supervisory authority of their country of residence, for France, the CNIL: https://www.cnil.fr/

6. DATA RETENTION DURATION

User data will not be retained beyond the period strictly necessary for the purposes pursued as set out herein and in accordance with applicable regulations and laws. In this regard, data used for prospecting purposes may be retained for a maximum period of 3 years from the closure of the user's account or the last contact of the prospect concerned.

7. COOKIES

When browsing our website, temporary cookies may be saved on your device (computer, tablet or smartphone). The user retains the freedom to accept or refuse them via the dedicated window that appears on the home page.

The cookie allows for tracking of navigation or analysis of user behavior, and in particular:
- to measure the traffic on our website;
- to save information relating to the customer account when the user is logged in;
- to personalize the display of content accessible to the user.

The user can modify his preferences regarding cookies, through the navigation software used:
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,
- Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ,
- Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ,
- iOS: https://support.apple.com/fr-fr/HT201265

8. SOCIAL NETWORKS

Pipou's official Facebook and Instagram accounts may allow users to post their content. The user is informed that the content published on these social networks may be seen by any third party, and that increased vigilance is required of users when they provide certain personal data on these sites or applications such as financial data, an address or any sensitive data. Pipou is in no way responsible for any possible damages caused by third parties due to or arising from the publication of their personal data by users.

9. LINKS TO THIRD PARTY SITES

The Website may provide links to sites, applications and services other than those of Pipou which may be operated by third-party companies.

Pipou is not responsible for the processing of personal data by these third-party sites. The User must consult the personal data protection policies of these sites.